Course Content
Active Listening
Definition and key concepts of active listening. The role of active listening in effective communication. Differences between active and passive listening.
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Live class
Definition and key concepts of active listening.
00:00
The role of active listening in effective communication.
00:00
Differences between active and passive listening.
00:00
Components of Active Listening
Non-verbal cues: body language, eye contact, facial expressions. Verbal affirmations: using small verbal nods and encouragements. Reflecting and paraphrasing to show understanding
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Non-verbal cues: body language, eye contact, facial expressions.
00:00
Verbal affirmations: using small verbal nods and encouragements.
00:00
Reflecting and paraphrasing to show understanding.
00:00
Barriers to Active Listening
Personal biases and preconceptions. Distractions and multitasking. Emotional reactions and defensive listening.
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Personal biases and preconceptions
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Distractions and multitasking
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Emotional reactions and defensive listening.
00:00
Active Listening in Different Business Contexts
One-on-one meetings. Group meetings and brainstorming sessions. Client interactions and negotiations.
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One-on-one meetings.
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Group meetings and brainstorming sessions
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Client interactions and negotiations.
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Techniques for Improving Active Listening
Mindfulness and attentive presence. Effective questioning techniques. Empathetic listening and showing empathy.
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Mindfulness and attentive presence.
00:00
Effective questioning techniques.
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Empathetic listening and showing empathy.
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Active Listening for Problem-Solving
Understanding the root cause of issues. Facilitating group discussions and feedback sessions. Developing solutions collaboratively through effective listening.
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Understanding the root cause of issues.
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Facilitating group discussions and feedback sessions.
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Developing solutions collaboratively through effective listening.
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Case Studies and Role-Playing
Analyzing case studies demonstrating active listening. Role-playing exercises to practice active listening skills. Group discussions and peer feedback on role-playing sessions
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Analyzing case studies demonstrating active listening
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Role-playing exercises to practice active listening skills.
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Group discussions and peer feedback on role-playing sessions.
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Integrating Active Listening into Daily Business Practice
Creating a personal action plan for active listening. Strategies to cultivate a listening culture in the workplace. Continuous improvement and adaptation of listening skills
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Creating a personal action plan for active listening.
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Strategies to cultivate a listening culture in the workplace.
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Continuous improvement and adaptation of listening skills.
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Active Listening for Business Professionals
About Lesson

Active listening is a communication technique that involves giving full attention to the speaker, understanding their message, responding thoughtfully, and remembering what was said. It’s a skill that can be learned and improved upon and is essential for effective interpersonal communication.

Here are the key concepts of active listening:

1. Full Attention:

  • Giving the speaker your undivided attention and acknowledging the message. This means not just hearing the words, but also paying attention to non-verbal signals like tone of voice and body language.

2. Non-verbal Signals:

  • Using body language such as nodding, eye contact, and leaning forward to show interest and encourage the speaker.

3. Paraphrasing:

  • Rephrasing what the speaker has said in your own words to demonstrate understanding. This also gives the speaker the opportunity to clarify if you’ve misunderstood.

4. Reflection of Feelings:

  • Communicating that you understand not just the content of the message, but also the emotions behind it. This is empathy in action.

5. Clarifying Questions:

  • Asking questions to ensure understanding and to elicit more information.

6. Summarizing:

  • Restating the main points of the conversation to confirm understanding and to review progress.

7. Avoiding Interruption:

  • Allowing the speaker to finish their thoughts without interjecting, thereby providing them space to express themselves fully.

8. Withholding Judgment:

  • Keeping an open mind and avoiding premature judgment or evaluation of what the speaker is saying.

9. Feedback:

  • Providing appropriate and constructive feedback to show that you’ve integrated the information provided.

Active listening is not just about the mechanics of hearing, but also about the more nuanced aspects of interpretation and interaction. It’s a powerful tool for building relationships, resolving conflicts, and improving understanding and collaboration in both personal and professional settings.

 

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