Course Content
Active Listening
Definition and key concepts of active listening. The role of active listening in effective communication. Differences between active and passive listening.
0/4
Live class
Definition and key concepts of active listening.
00:00
The role of active listening in effective communication.
00:00
Differences between active and passive listening.
00:00
Components of Active Listening
Non-verbal cues: body language, eye contact, facial expressions. Verbal affirmations: using small verbal nods and encouragements. Reflecting and paraphrasing to show understanding
0/3
Non-verbal cues: body language, eye contact, facial expressions.
00:00
Verbal affirmations: using small verbal nods and encouragements.
00:00
Reflecting and paraphrasing to show understanding.
00:00
Barriers to Active Listening
Personal biases and preconceptions. Distractions and multitasking. Emotional reactions and defensive listening.
0/3
Personal biases and preconceptions
00:00
Distractions and multitasking
00:00
Emotional reactions and defensive listening.
00:00
Active Listening in Different Business Contexts
One-on-one meetings. Group meetings and brainstorming sessions. Client interactions and negotiations.
0/3
One-on-one meetings.
00:00
Group meetings and brainstorming sessions
00:00
Client interactions and negotiations.
00:00
Techniques for Improving Active Listening
Mindfulness and attentive presence. Effective questioning techniques. Empathetic listening and showing empathy.
0/3
Mindfulness and attentive presence.
00:00
Effective questioning techniques.
00:00
Empathetic listening and showing empathy.
00:00
Active Listening for Problem-Solving
Understanding the root cause of issues. Facilitating group discussions and feedback sessions. Developing solutions collaboratively through effective listening.
0/3
Understanding the root cause of issues.
00:00
Facilitating group discussions and feedback sessions.
00:00
Developing solutions collaboratively through effective listening.
00:00
Case Studies and Role-Playing
Analyzing case studies demonstrating active listening. Role-playing exercises to practice active listening skills. Group discussions and peer feedback on role-playing sessions
0/3
Analyzing case studies demonstrating active listening
00:00
Role-playing exercises to practice active listening skills.
00:00
Group discussions and peer feedback on role-playing sessions.
00:00
Integrating Active Listening into Daily Business Practice
Creating a personal action plan for active listening. Strategies to cultivate a listening culture in the workplace. Continuous improvement and adaptation of listening skills
0/3
Creating a personal action plan for active listening.
00:00
Strategies to cultivate a listening culture in the workplace.
00:00
Continuous improvement and adaptation of listening skills.
00:00
Active Listening for Business Professionals
About Lesson

Active listening and passive listening are two distinct approaches to receiving information. Here’s how they differ:

Active Listening:

  • Involves full engagement with the speaker’s message, both verbally and non-verbally.
  • The listener provides feedback, asks questions, and paraphrases to ensure understanding.
  • It’s a deliberate and conscious effort to understand, retain, and respond to the speaker.
  • Non-verbal cues like nodding, eye contact, and leaning forward are common.
  • Active listeners are patient, avoid interrupting, and give the speaker time to finish their thoughts.
  • The listener analyzes and interprets the message in real-time and may take notes or summarize key points.
  • Active listening is dynamic, with the listener playing an integral role in the communication process.

Passive Listening:

  • Involves hearing the words of the speaker without engaging with the content.
  • The listener may not provide feedback or indicate that they are following what’s being said.
  • It’s often an automatic or unconscious process, where the listener may not retain much information.
  • Non-verbal cues are minimal or absent, and the listener may appear indifferent or distracted.
  • Passive listeners may interrupt or plan what to say next instead of focusing on the speaker’s message.
  • The listener does not actively work to understand or analyze the message; they may forget details quickly.
  • Passive listening is static, with the listener acting more as a recipient than a participant in the communication process.

Active listening is generally more effective and desirable in most communication scenarios, especially in situations that require problem-solving, negotiation, or deep understanding. In contrast, passive listening might be sufficient for casual, non-critical conversations or when simply enjoying a story or lecture where active engagement is not required.

 

Previous
Next
0% Complete